Shipping policy

Shipping Policy

Thank you for shopping with 2 Cool Dogs!

Processing Time

Orders are typically processed within 3–5 business days. During holidays, sales events, or peak seasons, processing times may be slightly longer.

Shipping Time

Once your order has shipped, estimated delivery times are:

United States: 3–7 business days
International: 7–21 business days (where available)

Shipping times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package's journey.

Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at [your email address] and we'll do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can help resolve the issue.